Returns & refunds
Try it on your skin. If it doesn't hold, you don't pay.
You cannot judge a scent through a screen, so we don't ask you to. Wear it, give it a real day, and if it isn't right you tell us in one email. No return label, no form, no questions about why.
Within 30 days of delivery, write to hello@vesprskin.com with your order number. Say what happened in a line.
Usually within a day. We tell you straight away whether it is a refund or a swap, and you do not have to chase us.
Refunds go to your original payment method. Nothing to ship back — the jar stays with you.
The four ways this can go
Full refund of your first order. This is the 8-Hour Guarantee, and it exists to take the risk out of trying VESPR for the first time. Keep the jar.
Tell us which of the four you would rather have and we ship it at our cost. You keep the first jar as well. One swap per order.
Why a swap: a scent that is wrong for you is usually right for someone else, and often another of our four is the one you actually wanted.Leaking, cracked, or a loose lid: send a photo and we replace it at our cost. You keep the damaged jar — shipping a broken one back across the country helps nobody.
If your parcel is lost, stolen from your doorstep, or more than 10 days past the delivery window, we ship a new one at our cost. No claim form, no investigation, no insurance to buy.
Questions we get
My jar is open and half used. Can I still get a refund?
Yes, under the 8-Hour Guarantee. A scent is judged on skin, not in the jar, so an opened jar is exactly what we expect to hear about. Within 30 days of delivery, on your first order.
Do I have to send anything back?
No. Not for the guarantee, not for a scent swap, not for a damaged jar. The only case where a return is involved is a standard return of an unopened jar — email us first and we will confirm the address.
It arrived soft, almost liquid. Is it ruined?
No. Body butter softens in transit heat and firms back up on its own — leave it somewhere cool for a few hours. The scent, the hold and the formula are unaffected. That is normal for a 200 g butter shipped in summer, and it is not a defect. A leaking or cracked jar is a different matter: send a photo and we replace it.
How long until I see the money?
5 to 10 business days after we approve it, depending on your bank. It goes back to the card or account you paid with.
What about a subscription?
Skip, reschedule, pause or cancel at any time from your account — no email, no phone call, no notice period. Orders already dispatched are covered by everything above.
Still not sure? Ask before you buy rather than after. hello@vesprskin.com — we answer every message.
This page explains how we handle returns in practice. The binding version is our refund policy, and nothing here reduces your rights under it.