Track my order
Where your jar is, and when it lands.
Enter your order number below. Every VESPR order is tracked, and the link reaches you by email the moment the parcel moves — not two weeks later, and not only if you ask.
Don't have your order number? It is in your confirmation email, sent from hello@vesprskin.com. Check spam and promotions before assuming it never arrived.
Sign in to your account to see your orders, or email us and we resend the link.
What happens after you order
Straight away. If this email did not arrive, the address may carry a typo — tell us before dispatch and we correct it at no cost.
A second email brings the carrier and the tracking number, the moment the parcel leaves us.
United States only, tracked the whole way. Duties and import taxes are already included — nothing to pay on delivery.
Questions we get
Will I be charged customs or import duties?
No. Duties and import taxes are included in the price you paid. VESPR is the importer of record on every US order, so nothing is collected from you on delivery and no customs fee has to be settled before your parcel is released.
I never got a tracking number.
Two common reasons: the order has not been dispatched yet, so allow 48 hours; or the email landed in spam or promotions. If it is neither, email hello@vesprskin.com with your order number and we resend it.
Tracking has not updated in days.
Carriers often scan a parcel at pickup and then not again until it reaches a regional hub, so a few quiet days mid-route is normal. If your order passes the top of the 7 to 14 day window with no movement, email us with your order number: we chase it, and if it is genuinely lost we replace or refund it in full, shipping included.
I entered the wrong address.
Email us immediately. Before dispatch we can correct it at no cost. Once a parcel has shipped to an address you provided we cannot recover it, though we will always help you try.
Do you ship outside the United States?
Not yet. If you are outside the US and want VESPR, email us — we will tell you honestly when we can reach you rather than take an order we cannot fulfil.
It arrived and the butter is soft.
Normal after a hot delivery. Leave it somewhere cool for a few hours and it firms back up; the scent, the hold and the formula are unaffected. A leaking or cracked jar is different — send a photo and we replace it. Details on the returns page.
Still nothing? Send your order number to hello@vesprskin.com. The same person reads every message, and we answer all of them.
Full terms in our shipping policy.