Refund policy

The 8-Hour Guarantee

If your VESPR scent does not hold 8 hours on your skin, email hello@vesprskin.com within 30 days of delivery with your order number, and we refund your first order in full.

You do not send the jar back. No return label, no photos, no form to fill in. One email is the entire process.

This guarantee applies to your first order. It exists to take the risk out of trying VESPR for the first time.

Wrong scent for you? We swap it, and you keep the first jar

Scent is personal, and a description can only take you so far. If the scent you chose is not right for you, email hello@vesprskin.com within 30 days of delivery, tell us which of the four you would rather have, and we ship it at our cost.

You keep the first jar. We do not ask you to return it, and there is no restocking fee.

One swap per order. The swap is for another VESPR scent in the same size, not a refund. If you would rather have your money back, the 8-Hour Guarantee above and the standard returns below cover that.

Why a swap rather than a refund: a scent that is wrong for you is usually right for someone else, and often another of our four is the one you actually wanted. Sending you that jar costs us less than losing you, so we would rather do that than take your money back and leave you with nothing.

Standard returns

Unopened jars can be returned within 30 days of delivery for a full refund of the product price. Email us first so we can confirm the return address. Return shipping is at your expense unless the item arrived damaged or incorrect.

For hygiene reasons, opened jars cannot be returned outside the 8-Hour Guarantee and the scent swap above.

Damaged, incorrect or missing orders

If your order arrives damaged, arrives incorrect, or does not arrive at all, email hello@vesprskin.com with your order number and a photo where relevant. We replace it or refund it in full, shipping included. You keep the damaged item.

Arrived soft or melted

Body butter softens in heat. If your jar arrives soft, semi-liquid, or the surface looks uneven after a hot delivery, nothing is wrong with it. Leave it somewhere cool for a few hours and it firms back up. The scent, the hold and the formula are unaffected. This is normal for a 200 g butter shipped in summer, and it is not a defect.

What is not normal: a leaking jar, a cracked jar, a lid that arrived loose, or product outside the jar in the box. Email hello@vesprskin.com with your order number and a photo, and we replace it at our cost. You keep the original jar.

If you have let it re-solidify and you are still not happy with it, the 8-Hour Guarantee and the scent swap above both still apply.

How refunds are issued

Refunds go back to your original payment method. Once approved, allow 5 to 10 business days for the amount to appear on your statement, depending on your bank.

Subscriptions

You can skip, reschedule, pause or cancel a subscription at any time from your account, with no email and no phone call. Cancelling stops all future deliveries. Orders already dispatched are covered by the sections above.

Subscription deliveries ship free, and you choose the interval — every 6, 8 or 12 weeks. A 200 g jar lasts most people six to ten weeks in daily use, so 8 weeks is the default. If jars are piling up, stretch the interval rather than cancelling.

Contact

Email hello@vesprskin.com with your order number. We answer every message.