Cancellation policy
What you are signing up for
A VESPR subscription sends you one 200 g jar on a recurring schedule at $31.92 instead of $39.90 — 20% off every delivery, and shipping is free on every one, not just the first. You choose the scent, and you choose how often.
Subscriptions are available on the single jar only. The multi-jar packs are one-time purchases, and nobody is enrolled in anything unless they switch it on themselves at checkout.
Delivery frequency
- Every 6 weeks — daily use, applied generously
- Every 8 weeks — the default, and what most people need
- Every 12 weeks — a few times a week
A 200 g jar lasts six to ten weeks of daily use, so 8 weeks sits in the middle of the real range. If jars are piling up, stretch the interval rather than cancelling — you can change your frequency at any time, and the 20% holds on all three.
Billing
Your first payment is taken when you place the order. Each renewal is charged automatically to the payment method on file, on the schedule you chose, until you cancel.
We email you before every charge, so no renewal is ever a surprise. That email contains a direct link to skip, reschedule or cancel.
Prices may change. If they do, we will tell you before a renewal is charged at the new price, and you can cancel first.
Skipping, pausing, changing and cancelling
All of it happens in your account, at any time, with no email and no phone call:
- Skip a single delivery if you still have butter left
- Reschedule a delivery to a later date
- Change your frequency, scent, shipping address or payment method
- Pause or cancel outright
Cancelling stops all future deliveries and charges. There is no cancellation fee, no minimum number of deliveries, and no notice period. Changes made before a renewal is charged apply to that renewal; changes made after it apply to the following one.
Shipping on subscription orders
Every subscription delivery ships free within the United States, on the same terms as any other order: dispatched within 48 hours, tracked, 7 to 14 business days.
Failed payments
If a payment fails — an expired card, a bank blocking a recurring charge — we retry up to three times, seven days apart, and email you each time. If all three fail, the subscription is cancelled automatically and nothing is shipped or charged. You can start a new one whenever you like.
Refunds on subscription orders
Subscription orders are covered by our refund policy, including the 8-Hour Guarantee on your first order.
Contact
Email hello@vesprskin.com with your order number. We answer every message.