Shipping policy
Where we ship
We currently ship to addresses in the United States only. If you are outside the US and want VESPR, email hello@vesprskin.com — we will tell you honestly when we can reach you rather than take an order we cannot fulfil.
Rates
- Standard — $6.90. Tracked, 7 to 14 business days. This applies to a single jar bought on its own.
- Free on every order of two jars or more. Buy 2, Get 1 Free and Buy 3, Get 2 Free both ship free. Same carrier, same tracking, same delivery window.
- Free on every subscription delivery, including a single jar. Not just the first one — every one.
The shipping cost is shown on the product page before you add anything to your cart, not sprung on you at the last screen. There are no handling fees, and no charges added after your order is placed.
Dispatch and delivery
Orders are dispatched within 48 hours. Standard delivery is 7 to 14 business days from dispatch, and every order is tracked. You receive the tracking number the moment your parcel moves — not two weeks later.
Business days exclude weekends and public holidays. The window is a window, not a guarantee dressed up as one: if your order passes the top of it with no movement in tracking, email hello@vesprskin.com with your order number and we will chase it or refund it.
Subscription deliveries
Subscription orders ship on the same terms as any other order — same carrier, same tracking, same 7 to 14 day window — and the shipping is free on every delivery. You can skip or reschedule any delivery from your account before it is dispatched.
Wrong address
Check your shipping address at checkout. If you spot a mistake, email hello@vesprskin.com immediately — before dispatch we can correct it at no cost. Once a parcel has shipped to an address you provided, we cannot recover it, though we will always help you try.
Lost, damaged or undelivered
If your order arrives damaged, arrives incorrect, or does not arrive at all, email hello@vesprskin.com with your order number and a photo where relevant. We replace it or refund it in full, shipping included. You keep the damaged item — sending a broken jar back across the country helps nobody.